All questions about Secretar-ia.ch
The WhatsApp assistant, pricing, set-up and your data. Tap a question to read the answer.
The assistant
Is it a robot? My customers want to talk to someone.
It is a virtual assistant, and she says so in her very first message. She handles simple bookings, at any hour. As soon as a customer asks, or a request is out of the ordinary, she forwards it to you by email.
What if she gets it wrong?
She only offers slots that are really free in your calendar, recaps before booking and only confirms once the booking is recorded. What she does not know, she does not make up: she passes it on to you. At the start, we review her conversations every week.
What does she do when she cannot answer?
She does not guess. She tells the customer that your team will get back to them, within the time you have chosen, and forwards the request to you by email.
Do my customers need to install anything?
No. They write on WhatsApp, which they already use: no app to download, no account to create.
My customers send voice messages.
She does not listen to them yet: she replies straight away and asks them to write their request in a few words.
My customers prefer to call.
They can carry on: your phone is handled just as it is today. Those who prefer to write, often in the evening, book without disturbing you.
Can I choose her first name and tone?
Yes: her first name, a formal or informal tone, and the answers to your frequently asked questions.
Does she apply my booking rules?
Yes: opening hours, length of each service, minimum notice, cancellation rules and, for a restaurant, the maximum party size per booking. Beyond that, she forwards the request to you.
Does she send advertising to my customers?
No. She answers messages and sends appointment reminders, nothing else.
Which languages does she reply in?
In the customer’s language: French, English, German, Italian and others.
Pricing and set-up
Does the price depend on the size of my business?
Yes: CHF 149 per month for one person working alone, CHF 199 for 2 to 3 people, CHF 299 for 4 to 6, and CHF 449 for 7 to 10, excluding VAT. For a restaurant, we count bookings per month. Each person has their own calendar, and the assistant handles more customers: that is what sets the price.
What if I have more customers than planned?
Nothing changes without your agreement. If you exceed your size two months in a row, we suggest the next size up.
Do I have to commit?
Yes, the subscription runs for 12 months from the go-live date, then renews each year. You can cancel it in writing no later than 3 months before the renewal date. The demonstration, however, is free and without obligation.
When do I pay?
The set-up fee on signing, then the subscription monthly in advance, from the go-live date. A contract signed in 2026 is invoiced from January 2027.
Can I try it before committing?
There is no trial period. However, the demonstration at your premises is free and without obligation: you see the assistant reply before you decide.
Are WhatsApp costs included?
Yes. WhatsApp message and AI costs are included in the subscription, within the limits of normal use set out in your quote.
How much of my time does it take?
About an hour to give us your information. After that, we take care of the rest.
I already use a booking platform.
We do not replace it. We organise the requests that still reach you directly, by WhatsApp or by phone. A connection to your existing tool is available on quote.
How long does it take to get started?
After signing, a one-hour meeting is enough to settle everything with you; we then do the set-up and the tests. We confirm the go-live date, which also depends on Meta’s approval.
I have several locations.
About 15% less per additional address. We will work it out for you.
What about VAT?
Our prices exclude VAT. Dynaxus registers for VAT on 1 January 2027. For any contract signed before 31 March 2027, we cover the VAT until the end of 2027; after that, VAT at the statutory rate is added.
What happens to my customers’ data?
Our booking system and its database are hosted in Switzerland, with Infomaniak. Messages travel through WhatsApp (Meta) and are processed by the AI of our provider (Anthropic), which does not use them to train its models; appointments are entered in your calendar (Cal.com, Google Calendar or Outlook). For your customers’ data, Dynaxus acts as a processor within the meaning of the Swiss Federal Act on Data Protection (nLPD): a data processing agreement is appended to our general terms and conditions. Your data is never sold; at the end of the contract, it is deleted. Full details are in our privacy policy.
Getting started
Why a conversation rather than a booking page?
| An online booking page | Secretar-ia.ch | |
|---|---|---|
| What the customer does | Opens a page and picks a box in a calendar | Writes, as they would at your front desk, in an app they already have |
| A question before booking (price, directions, parking) | Looks for the information on the page | Asks it and gets the answer in the conversation |
| Rescheduling or cancelling | Through a link or a management page | With a simple message |
| A special request | To be handled by phone or email | Forwarded to you by email, with the details |
| Set-up | To configure yourself | Installed and tuned by our team, with you |
What do I need to prepare to get started?
- Your opening hours and closing days
- Your services, with their length and price (or your capacity, for a restaurant)
- Your rules: minimum notice, cancellation, group size
- Your assistant’s first name, and a formal or informal tone
- The questions your customers often ask: directions, parking, payment
- The email address that will receive forwarded requests
- For Présence: your texts or information, your logo and your photos
Let’s see whether it pays off for your business.
- The demonstration is free and without obligation.
- Answered by our team, in Geneva.